Returns Policy
All product returns must have a Return Authorization number (RA) in order to be accepted and processed.
This RA number will expire 10 days after it is issued and cannot be reissued. The products must be in like new condition with all the original packaging.
New condition is defined as a product that is unused, not soiled, includes the original packaging and documentation and is fit to be resold as a new item.
If the returned product is in a condition other than new, a credit will not be issued. At the customer’s option, the product can be returned to them “freight collect“.
If you just received your order and it appears that it was damaged in transit, contains a manufacturer’s defect or the wrong item was shipped please let us know as soon as possible.
We will of course make all the necessary arrangements to correct the situation at no cost to you. In some cases the manufacturer will require at least one photograph of the item in question.
Web OrdersIf your order was placed through our website we will have to charge a 15% processing fee on your return (unless it is determined to be defective or a mis-shipment).
Refused ShipmentsShipments returned as undeliverable for any reason will be considered refused.
Should customer contact Car Truck Accessories and request re-shipment, customer will be responsible for additional freight charges. If a delivery is refused the customer will be responsible for all incurred
Warranty ClaimFailure to completely follow the installation instructions included with all products sold by Car Truck Accessories will automatically void the manufacturer’s warranty.
Car Truck Accessories cannot be held responsible for neglect or mistake of the installer. Please refer to the specific product warranty for further information.
NOTE:If the customer did not satisfied the product after receiving it within 30 days, he can contact the customer service on the website and require for the exchange.
We will give the response after verify the order and shipping information. After received the payment within 3-10days, consumer will also receive the product or service correspondingly.